Peter Cheat Sheet — What To Do If Peter Seems Stuck

For: Brad, Jonathan, Derek

Keep this handy. Works even when nobody technical is around.


How to tell Peter is stuck

Any of these:

The usual cause: his working memory (context) filled up. When it's 100% full he can't take in new messages and can't fix himself from the chat.

The one fix you can do yourself

Click the Restart button in the portal.

  • It safely restarts Peter, keeps his memory and any work in progress, and keeps him on the top model (Opus 4.8).
  • Wait about a minute, then send a quick "hello" to confirm he's back.

That's it. The Restart button is now wired correctly and is the right first move nearly every time.

What does NOT help (don't waste time on these)

If Restart doesn't bring him back, or something else looks broken

Contact Witness Support directly:

Tell them three things:

  • What you asked Peter to do
  • What he did or didn't do
  • Roughly when it started

Witness handles the deeper technical fixes (server, models, infrastructure). Anything beyond the Restart button routes to them.

What Peter is doing to prevent this

Quick version: Peter acting stuck? → Restart button → wait a minute → say hello. Still broken? → email witness-support@agentmail.to.